Refund Policy

1. Introduction

This Refund Policy explains how Secure Logistics Ltd handles cancellations, changes, and refunds for courier and delivery bookings made through our website or directly with our team. We aim to be transparent and fair while maintaining efficient business operations.

2. Eligibility for Refunds

Refunds may be available in specific circumstances, including:

If you cancel your booking before a driver has been assigned or dispatched.

If we are unable to fulfil your delivery due to an internal issue on our side (for example, a vehicle breakdown or scheduling error).

Once a driver has been dispatched or the service has begun, refunds are generally not available, except in cases where Secure Logistics is at fault.

3. Cancellations

Cancellations must be made with reasonable notice — ideally at least 2 hours before the scheduled collection time.

Cancellations made after this time may still incur a charge to cover driver allocation and administrative costs.

4. Refund Process

If your refund request is approved:

Refunds will be processed using the original payment method.

Please allow up to 5–10 working days for the funds to appear, depending on your payment provider.

You will receive written confirmation once your refund has been issued.

To request a refund, please contact:
Email: info@securelogistics.co.uk

Include your booking reference, full name, and reason for the request to help us process it promptly.

5. Non-Refundable Situations

Refunds will not be issued for:

Incorrect delivery details provided by the customer.

Failed deliveries where the recipient was unavailable.

Damage or loss caused by packaging issues outside our control.

Services completed as requested.

6. Service Issues

If you believe a delivery was not carried out to our usual standard, please contact us immediately at info@securelogistics.co.uk
. We will review your case and aim to resolve all issues fairly and promptly.

7. Changes to This Policy

Secure Logistics may update this Refund Policy periodically to reflect changes in our services or UK consumer laws. Updates will appear on this page with a revised “Last updated” date.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

Secure Logistics Ltd
Email: info@securelogistics.co.uk

Website: www.securelogistics.co.uk